Complaints

Complaints

Complaints Procedure

The following procedure should be followed by anyone wishing to make a complaint about Much Wenlock Town Council.


If you have a complaint against a Town Councillor under the Code of Conduct, you should contact the Monitoring Officer at Shropshire Council, who is the responsible person for dealing with complaints about the behaviour of Councillors:

The Monitoring Officer

Legal and Democratic Services

Shropshire Council

Shirehall

Abbey Foregate

Shrewsbury

SY2 6ND

or via the Shropshire Council website:  www.shropshire.gov.uk


Code of Conduct

This is the Code of Conduct for Much Wenlock Town Council, which sets out the conduct expected of Town Councillors:  MWTC Code of Conduct March 2022


If you have a complaint about the Town Clerk, you should contact the Town Mayor: 

The Town Mayor

Much Wenlock Town Council

The Corn Exchange

62 High Street

Much Wenlock

TF13 6AE


If you have any other complaint you should contact the Town Clerk:

The Town Clerk

Much Wenlock Town Council

The Corn Exchange

62 High Street

Much Wenlock

TF13 6AE

or by email:  townclerk@muchwenlock-tc.gov.uk


In order for your complaint to be dealt with, a Complaints Procedure has been adopted so you can be assured your complaint will be properly and fully considered. It is hoped that by following this transparent process, your concerns will be resolved as efficiently and effectively as possible.

The formal complaints procedure will be followed where complaints cannot be resolved informally by the Town Clerk or the Mayor.

Here is the Town Council’s Complaints Procedure May 2023

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